Take the deposit at the moment the booking is agreed. When your customer signs the contract on their proposal, they pay the deposit straight away, by card or by Direct Debit. The money goes into your own Stripe or GoCardless account. Innkept never holds it and takes no commission.
Set it up
- In Payments, connect Stripe (for card), GoCardless (for Direct Debit), or both.
- In Contract template, choose your deposit: a percentage of the total, a fixed amount, or none.
That's it. Every proposal with a contract now asks for the deposit after signing.
What your customer sees
- They open their proposal and choose Accept & sign contract.
- They read and sign the contract. The deposit amount is shown before they sign.
- They pay by card or Direct Debit, depending on which you've connected.
When it's paid
- The quote is marked as paid on your dashboard.
- Everyone on your team gets an email to say the deposit has arrived.
Card payments show as paid within moments. Direct Debit takes a few working days to clear, and shows as paid once GoCardless confirms it.
Good to know
- The deposit is worked out when the proposal is first opened, and stays the same from then on.
- We take the deposit only. Collect the balance the way you do today.
- Refunds are made in your Stripe or GoCardless account.
- Contracts and deposits are included on Signature and Estate.